Locked Gates
If you keep a lock on your gate, we ask you to please make sure you unlock it on the day of our scheduled visit. There will not be a reduction in service costs due to locked gates. We can try our best to come out a separate time to complete your lawn later in the week, depending on your location.
Larger Projects
There may be a portion of the payment due up front, before we can schedule a large project, like landscaping work. Upon completion, the remaining balance will be due. The up front and full costs will be discussed in detail with your custom quote.
Weather Delays
Sometimes we are unable to complete service due to the weather. Any lost time from rain and such will be made up for as soon as possible.
Holidays
We will not be open or serving customers at their location during certain holidays, like Christmas, Thanksgiving or 4th of July and most Monday holidays. Any communications received on holidays will be responded to on the next open business day.
Property Damages
There may be occasions when tall grass might hide obstructions we might damage during the mowing process. We will do our best to keep our customers happy during these inconveniences. Please contact us to have damaged property repaired in a timely manner. We do not approve of work or estimates given by a third party.
Complaints/Unsatisfied Service
Customer satisfaction is the best business plan. Your feedback is of the utmost importance to us. Please feel free to contact us anytime with your concerns so we can ensure your service is to your expectations. Please contact us within 24 hours of your service date for any complaints. We will do our best to come out again to correct any issues. Complaints made after 24 hours will be handled during the next visit.